100% No Risk Money Back GuaranteeWe at Luster Forever strive to maintain excellent customer service and satisfaction, including a guarantee on every piece of jewelry as it's described on our Web sites. You're eligible for a refund within 30 days risk free from the date of shipment. If you're dissatisfied with your purchase due to any reasons, simply contact our customer care department to get a full refund of the purchase price (minus shipping and handling) or replace it - no questions asked. However all products should be returned in the original state they were received. Products which have been modified by another 3rd party jeweler or abused will not be accepted for exchange or refunds. Because we have great faith in our merchandise, we offer 90 days free repair guarantee for defective merchandise. Please notify our customer care department as soon as any problem arises. We will gladly accept the item back to our warehouse and have a jeweler professionally inspect it and determine the proper course of action. Luster Forever stands behind their merchandise and will try to repair it first - and should that not be possible, we will replace the item with a brand new one. In the event that we are unsuccessful in repairing or replacing the item due to a lack of stock or a discontinued item, we will issue a full refund against the item in the same form of payment that was initially used to purchase the item. Please note that merchandise altered by 3rd party jeweler or abused will not be covered under our 90 Days Defect Warranty.
Certificate of AuthenticityEvery piece of Luster Forever fine jewelry comes with a Certificate of Authenticity. This certificate assures that every product you get is actual Luster Forever products and guarantees its quality and craftsmanship.
Free Shipping for Order Over $70Luster Forever will provide free standard shipping for order over $70. When it comes to shipping, we use only the best to guarantee the safe and prompt arrival of your purchase. Everything we ship is fully insured and, as a precaution, we urge all customers to inspect your package for damage or tampering before signing for receipt.
When Returning Item(s):Please be sure to package your return properly to ensure that it will arrive in good condition and be sure to record your shipment tracking number. Please note that we cannot be responsible for any return for which we cannot verify our receipt of the merchandise. We also recommend that you purchase carrier provided insurance to cover your loss in the event the merchandise is lost or damaged during shipment. Luster Forever will not be responsible for any loss from return shipment. Please note that any return we receive in which the merchandise and/or the jewelry packaging not in new, sellable condition may be denied credit. This includes any return on which the package has been written, marked or otherwise defaced. Purchase price will not be refunded until the merchandise has been received and restocked by lusterforever.com. Please note that our bridal and engagement rings come with an IGI Appraisal Certificate, which must be returned in order to process a full refund. If the certificate is not returned with the bridal or engagement ring, the refund amount will be reduced by $50.00 to cover the cost of the certificate.